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Work Experience

Software Engineer (ServiceNow) & Certified Admin

Northumbria University, Newcastle

9/2023 – 6/2024

  • Admin-ed and configured 4 ServiceNow instances including a live instance
  • Aced ServiceNow Certified System Administrator (CSA) exam and was certified
  • Developed a headless CMS (Content Management System) for the self-service portal using HTML, SCSS, AngularJS, RDBs
  • Created UI pages using JavaScript and Jelly scripting while using ServiceNow APIs
  • Delivered a modern-looking self-service portal for a start-up using HTML, SCSS, AngularJS, RDBs
  • Implemented a headless CMS for the self-service portal using HTML, SCSS, AngularJS, RDBs

Freelance Software Engineer

IKWA, Newcastle

10/2023 – 10/2023

Software Engineer (ServiceNow)

Northumbria University, Newcastle

8/2022 – 8/2023

  • Delivered & maintained a self-service portal used by +1,000 staff using HTML, SCSS, AngularJS, RDBs
  • Developed +10 webpages following stakeholder project requests and communication
  • Worked in a hard-working Agile team contributing to +500 stories
  • Generated +20 wireframe mockups using Adobe XD and Figma
  • Logged +50 patients per day at the biggest hospital in Bahrain under high pressure

Radiology Ward Receptionist

Al-Salmaniyah Hospital, Bahrain

10/2023 – 10/2023

Core Skills

  • Engineering full-stack apps with state-of-the-art frameworks such as React, AngularJS, PHP, Firebase, SQL
  • Designing and implementing aesthetic, modern, and sophisticated UIs using SCSS and Tailwind with intuitive UX
  • Developing modern-looking Portals on ServiceNow and Configuring and maintaining instances on various levels
  • Building and tuning of AI models with focus on computer vision machine learning and autonomous driving

Programming Languages & Libraries

Java
Java­Script
Type­Script
Python
React
Next­JS
Three­JS
Angular­JS
C
C++
MAT­LAB
HTML
CSS/­SCSS
Tail­wind
PHP
Tensor­Flow
Scikit-Learn
Android Studio
Git
Service­Now

Certificates

  • ServiceNow Certified System Administrator
  • ITIL 4 Foundation Certificate in IT Service Management
  • Level 3 - Chartered Management Institute (CMI) certificate in frontline management
  • Academic IELTS certificate (Band 7.5)

Soft Skills

  • Adapted to Agile frameworks
  • Languages: English (native-fluency) | Arabic (native-fluency)
  • Software: MS office suite | Adobe XD | Figma | VS Code | Adobe Photoshop
  • Excellent Teamwork skills, leadership & attention to detail